Contact- email me anytime @liz.augustineyarns.com. I will respond to you within 3 business days, but usually sooner.

FAQ- 

About the yarn/ How do I care for my yarn?

The yarn is dyed in my home- smoke free, pet friendly but my pets do not go in the dye or drying areas. I use an unscented wool wash before drying my yarns. Your yarns may have a slightly sulfuric or vinegar smell right out of the sealed packaging, but this smell goes away very quickly, usually as soon as the package is opened. This is normal for yarns dyed with acid dyes. Isn't it weird, though lol

I recommend storing your yarn somewhere airtight while not in use regularly (I put mine in recycled plastic totes) to keep fuzz, dust, or critters out. 

Washing- I always recommend handwashing using a mild wash, like wool wash (I love Tuft Woolens), in cold water. Squeeze excess water out gently and lay flat to dry. 

A small amount of bleeding may occur in the first few washes. Please understand I care deeply to give you yarns that bring you only happiness, and I've been personally affected by a red yarn that was not set properly and ruined a colorwork sweater...I cried, really. Deep colors are exhausted until that water is absolutely clear, and all of my yarns are washed in an unscented wool wash after dyeing. I check for quality and bleeding here, in this extra step. Sometimes even with proper setting and rinsing, different water and its PH, different wool washes, or chemicals can lead to a small amount of bleeding. Please know, I will not send yarn out of this house that I am not confident in. If you feel like you are seeing excessive bleeding, please do not hesitate to contact me and include a photo so we can address the issue.

Do you offer an anti-fat tax policy?

Without hesitation! I am a firm believer that no one should have to pay a much larger cost or be barred from a product simply because they live in a bigger body. I totally get it. All bodies are wonderful bodies. Please take 10% off of orders of 7+ skeins that are purchased with the intention to be used in a single project using code YOUAREMAGIC

Please respect this discount and only use it if you need it. This system is built on trust, and if it is taken advantage of, we will need to figure something else out for those who need it. 

Do you offer yarn support to designers and their testers? 

Yes! Please read my "GIVING BACK+ETHICS" page, it's all there!

Do you offer wholesale?

Send me an email and let's chat!

Shipping:

In stock orders typically ship in 4-6 business days. Preorders- turnaround time is listed under the product description. 

US orders- Once an order has shipped, it is the responsibility of the customer. Augustine Yarns LLC is not responsible for lost or damaged packages. USPS should be contacted to resolve the issue. I will always do my best to answer questions about your shipment.

International Orders- Once an order has shipped, it is the responsibility of the customer. Augustine Yarns LLC is not responsible for lost or damaged packages, or additional fees (customs, for example). Please contact the carrier handling your shipment to resolve issues. Please reach out with questions about your shipments and I will do my best to answer. 

Regarding all orders, if the customer refuses a shipment or it is "undeliverable", Augustine Yarns LLC will refund only the price of the items purchased once the item is returned to us. We will not refund shipping fees or other costs accrued during shipping.

If you need to combine orders, please let me know so I am aware and I will refund duplicate shipping costs. If your order has already processed for shipping, I cannot refund duplicate shipping costs. 

Returns:

Please contact me if you are unhappy with your order, or if you've received the wrong items. I will do my absolute best to resolve the issue. You may return your items within 10 days of receiving the items, and the items must be in their original state. If you have unwound or caked your yarn, it is not eligible for a refund. The customer is responsible for shipping costs, as these are not refundable. Any club orders, custom orders, or items labeled "final sale" are not returnable.

If you a question you don't see here, send me an email! Happy to help, always. :)